Free Shipping Australia Wide For Orders Over $500

Terms & Conditions

Terms & Conditions

This website is operated by Carmine & Teal Pty Ltd (“Carmine & Teal”). We may revise these Terms & Conditions (“Terms”) from time to time and the latest version will always be the one available on our website.

Any order placed by you is an agreement to purchase product(s) from Carmine & Teal in accordance with these Terms, which govern your access to and use of our website. Please carefully read these Terms and contact us if you have any questions.

To the extent permitted by law, Carmine & Teal reserves the right to accept or decline your order for reasons including the unavailability of any product, an error in the price or product description or an error with your order. Title to products remain with Carmine & Teal until full payment has been received by Carmine & Teal. Once payment has been received, your contract with Carmine & Teal to purchase product(s) shall come into effect.

By accessing or using our website you agree to these Terms.

1. Using our Website

You may only use our website in accordance with these Terms.

When creating your Carmine & Teal account, you must ensure you provide us with accurate and complete information.

If you are creating an account on behalf of someone else, a company, organisation, agency or other party, you represent and warrant that you have obtained authorisation from that party to grant all permissions and licenses under these Terms. You further represent and warrant that you bind such party to these Terms and that you agree on that party’s behalf to these Terms.

In accordance with our Terms, we grant you a limited, non-exclusive, non-transferable and revocable license to use our website.

2. Content

Under these Terms, we allow you to provide us with content, including personal information and other materials through our website. Whatever you provide us with will be considered “Your Content”.

You will retain all of the rights in and are solely responsible and liable for Your Content.

You grant to us and our users a non-exclusive, royalty-free, transferable, sub-licensable worldwide perpetual license to use, publish, display, distribute, reproduce, translate, adapt, modify and store Your Content through our website in any way at all without any duty to account to you.

You agree that you will not provide us with content through our website or through our website servers that restricts or inhibits any other user from using or enjoying our website.

We reserve the right to remove Your Content at any time and for any reason.

You agree that we may retain copies of Your Content after you have removed same or your account has been deactivated.

3. Payment

We accept payment by credit card on our online store. Please complete the ordering process on our website.

4. Delivery

We offer free delivery in Australia for all orders over $500.

The cost of delivery outside Australia is calculated based on zones. A cost estimate will be provided upon checkout prior to making payment. Our listed prices exclude local taxes and duties, which is your responsibility as the purchaser of our product(s). Contact us directly at hello@carmineandteal.com if your destination is not available at checkout.

Your purchased product(s) will be delivered via Australia post / courier and will need to be signed for. Once we receive a signed receipt or delivery note confirming that your product(s) have been received, then accordingly delivery will be deemed to be effective.

If your parcel is damaged in any way, please do not sign the delivery note. Instead, please contact us immediately to report the issue.

Unsuccessful attempted deliveries will be transferred to a nearby depot and a card will be left at the shipping address with a telephone number to call to arrange redelivery.

If you wish for your parcel to be left at your shipping address in your absence, please select the option to provide us with authority to leave upon checkout. Unfortunately, we would not be able to guarantee that the person making the delivery will follow your exact instructions and there is always a risk that your parcel may be exposed to rain, dirt, damage and theft, and you may not receive your consignment. In these circumstances, we can only guarantee delivery of your parcel up until the point that tracking shows where the goods were left for you.

5. Dispatch

Our rugs are hand made to order and available on pre-order only. To commence your rug production you will need to pay a 50% deposit at the time of ordering.

Lead times will vary, please allow 10 to 12 weeks for production and delivery. We will be in touch via email once your rug is ready. The remaining 50% balance will be required once your rug is complete and prior to shipping. Once the 50% balance is received your rug will be shipped to your chosen address.

Once dispatched, the shipping time to most Australian cities is normally within seven (7) to ten (10) business days and up to fifteen (15) business days for International deliveries.

6. Intellectual Property Rights

All Intellectual Property Rights on this website are either licensed to or are the property of Carmine & Teal and these Terms do not convey to you any right, title or interest in them.

You acknowledge that all Intellectual Property Rights on this website are owned by Carmine & Teal and created by Carmine & Teal in the course of supplying its services via this website vest in Carmine & Teal.

By accessing our website, you agree not to adapt, communicate, copy, download, distribute, modify, reproduce or use any of our Intellectual Property Rights for personal or commercial use except with our prior written consent. All text, information, photographs, pictures, logos, trademarks, product designs remain the property of Carmine & Teal.

7. Refund & Replacement Policy

A refund, replacement or credit note is not available for a change of mind, however if your product arrives faulty or damaged upon delivery, a refund, replacement, or credit note for another product may be issued.

A refund, replacement or credit note is not available for product(s) which in your opinion are not right for your space, but which accurately reflect the described dimensions in our description. You agree to allow a 5% tolerance in the dimensions of the product(s) before making your purchase. Please carefully perform your required measurements before making an order to purchase the product(s). Please note our rugs are each one of a kind, as such it may not be possible to supply the exact same rug as advertised.

To request a refund, replacement or credit note, please contact us within five (5) business days of receiving your purchased product(s) and provide us with a written description of your reason for your request. Once approved, we require that the product(s) are returned to us in an unused state and in its original packaging. Once received by us in a satisfactory condition, Carmine & Teal will take steps to process your request for a refund, replacement or credit note.

To avoid your returned product(s) being damaged or lost in transit, we recommend that you purchase additional insurance when shipping same back to us.

8. Warranty

Because of the hand-made nature of our products, Carmine & Teal is not able to offer any period of warranty on its products. However, we would like to be contacted in circumstances where a customer experiences any fault with a Carmine & Teal product. As we treat customer satisfaction very seriously and it is of paramount consideration to us, we will consider resolutions on an ad hoc basis.

9. Product Variations

As our products are hand-made, they may be subject to variations as set out below, which are not faults or defects. That is what adds charm to the piece, and each rug has its own unique character as shaped by the artist creating it.

Colour: Our rugs are mainly produced from natural and unadulterated fibres. We use our best endeavours to ensure there is only minimal colour variation. However, given our rugs are made by hand from start to finish, including hand dyeing the wool, some colour variations can occur and to be expected.

Design & Construction: As our products are handmade, minor variations may be evident, including the thickness of the chain stich.

Dimensions: The dimensions can vary by +/-5% from the ordered size.

Fading: Exposure to direct sunlight can cause our rugs to fade over time. There may be colour transfer on light coloured surfaces. We recommend rotating your rug to reduce or balance out any fading.

Pilling: Given our rugs are made from 100% Australian sheep’s wool it is to be expected to get some piling over time, it is a natural tendency of pure wool.

Pop ups: As a result of the type of chain stitching used in producing the rugs, short fibres may pop up when the rug is settling. This can be fixed with a needle and pushed through.

10. Privacy

We are committed to protecting your privacy and personal information when you deal with us.

Only with your prior knowledge and consent will we ever collect personal information from you. If you choose to, you can use our website without disclosing any personal information.

We will only ever use personal information collected from you for the purpose it was collected. We will not disclose your personal information to any third party except when this is required to facilitate a service requested by you.

Unless required by law, we will ensure that your personal information remains undisclosed.

We have implemented security technology and policies, rules and measures to reasonably protect your personal information under our control against unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

When your personal information is no longer required, we will remove it from our systems except for archiving purposes.

If you wish to contact us to view information collected from you, or obtain further information about our Privacy Policy, please contact:

Privacy Officer
Carmine & Teal Pty Ltd
PO Box 438
Samford QLD 4520
AUSTRALIA
Email: privacy@carmineandteal.com

From time to time, we may use information collected from you for the purposes of direct marketing, which forms part of our function and business activity and which promotes the products and services we provide to you. Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to discounts, promotions and information about our services. You may opt out anytime by clicking on the relevant opt out link in our direct marketing correspondence to you, or by contacting our Privacy Officer.

11. Security

We respect the security of our users and work hard to protect the security of your account. Our system encodes your credit card and personal details to help secure payment to us.

However, we cannot promise that unauthorised third parties will not try to attack our security systems. Please inform us immediately if you believe there has been any suspected or actual unauthorised access to your account.

12. Spam

In order to facilitate communication in respect of our business functions, we make public our contact details on our website.

We do not consent to receiving any unsolicited commercial electronic messages or SPAM.

13. Links to outside our Website

Our website may contain links to other websites.

Accordingly, we may not be responsible for such websites, including any information, content, material, or goods or services contained by them especially if they do not belong to us.

If you gain access to any such websites, you agree that you are doing so at your own risk and that we will have no liability arising from your use or access to such websites.

14. Termination

We may terminate or suspend the licence we grant to you under these Terms at any time.

These Terms survive termination of our licence.

15. Disclaimer

You acknowledge and agree that your access to and use of our website may subject you to content which is not always a hundred percent accurate, complete, correct, useful, true or suitable for you and your purposes, however Carmine & Teal will always use its reasonable endeavours to ensure the same.

Whilst we have used our best endeavours to supply accurate photos of our product, we cannot guarantee that your device’s screen will accurately depict the exact same colour as our actual products in real life. If you have any reservations or concerns regarding the colour of products, please contact us first before agreeing to purchase your item(s).

To the extent permitted by law, we disclaim any and all warranties and conditions of any kind, including the matching of any description, fitness for any purpose, absence of any defect, merchantability, and non-infringement of intellectual property, and any warranties arising in the course of any commercial activity.

16. Limitations of Liability

To the extent permitted by law, you agree that by using our website we shall not be liable for any damages, or any loss of profits, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our website, any conduct or content of any third party provided through our website.

17. Indemnity

You agree to indemnify and hold us harmless, as well as our directors, officers, employees, contractors and agents from any actions, claims, costs and expenses, damages, demands, disputes, losses and proceedings brought by third parties directly or indirectly related to your access and use of our website, Your Content, and your violation of any of our Terms.

18. Dispute Resolution

If you claim that a dispute has arisen under or in connection with these Terms (“Dispute”), then you must give notice of the Dispute (“Dispute Notice”) to Carmine & Teal.

You agree that the Dispute must not be the subject of litigation until this clause (‘Dispute Resolution’) has been complied with (except where you or Carmine & Teal seeks urgent injunctive relief from a court in which case that party does not need to comply with this clause (‘Dispute Resolution’) before seeking such relief).

You must then try and resolve the Dispute with Carmine & Teal by mutual negotiation.

You agree that if you are unable to resolve the Dispute with Carmine & Teal within twenty-eight (28) days (or such other period agreed between the parties) after the date of the Dispute Notice, then you may seek legal recourse.

19. Governing Law

These Terms shall be governed by the laws of the State of Queensland in Australia. By continuing to access or use our website, you agree to submit to the jurisdiction of the courts of that state.

Our website is controlled and operated from Australia, and we make no representation that it is suitable or available for use in other territories other than Australia.

20. General Terms

By continuing to access or use our website, you agree to be bound by the Terms regardless of any changes to our Terms. If you do not agree to any such new Terms, you must discontinue using our website immediately.

Without restriction, we may assign or transfer any rights and licenses granted hereunder, however you may not do so under our Terms.

These Terms, together with any changes and any other agreements entered into with us in connection with our website constitutes the entire agreement between you and us concerning the website. If any provision in these Terms is deemed invalid by a court of competent jurisdiction, then such provision will be severed from these Terms to the minimum extent necessary and the remaining provisions of these Terms shall remain in full force and effect.

Any failure by Carmine & Teal to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Contact Us

If you have any questions in regards to your order, please contact:

Carmine & Teal Pty Ltd
PO Box 438
Samford QLD 4520
AUSTRALIA
Email: hello@carmineandteal.com